Swish Fibre, a UK-based full-fibre broadband provider operating in South East England, network software vendor Netadmin to help automate the operator’s order and provisioning processes for a projected 250,000 FTTH subscribers.
Swish said it was looking for a comprehensive OSS/BSS solution which would enable it to hit the ground running (out of the box functionality), whilst allowing a number of important integrations with other key systems to enable its ‘zero-touch’ customer onboarding and provisioning goal. Additional functionality required was an ‘on-prem’ deployment model, a seamless expansion to deliver wholesale services and GDPR compliance.
Swish says that after a comprehensive RFP process in late 2019, Netadmin was chosen as the OSS/BSS supplier. The engagement model included a number of developments to facilitate integrations into network element and billing systems. The initial minimal viable product was delivered on time and has enabled Swish to deliver a streamlined order journey and service provisioning solution. The level of automation is a key enabler to allow Swish to scale in line with its build-out plans. A number of enhancements to the MVP solution are already underway or completed and include broader integrations into Swish’s CRM tool, special offers and voice service integrations.
Fredrik Holmberg, VP Professional Services at Netadmin, said, “Swish Fibre came to us with clear processes that we used in combination with our know-how in the fibre operator business when implementing Netadmin. We are excited to be a part of and help Swish on the growth of their full-fibre network.”
While Swish Fibre’s CTO Chris Cope commented, “The selection of Netadmin was pretty straight-forward in that it enabled us to leverage the many existing functions that are out of the box whilst also being able to adapt the solution to meet our specific needs for zero-touch provisioning through a number of add-on integrations with network element manager, device managers, IPAMs and billing systems. These were all done as a professional services scope by Netadmin against strict process flows provided by Swish. The solution has enabled us to start as we mean to go on with high levels of automation to provide a consistent and scalable customer journey, service provisioning and billing function.”
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