Telefónica is using software to optimise the performance and service delivery of its fibre broadband access networks in five South American countries. In Argentina, Brazil, Chile, Colombia and Peru the telco will deploy ASSIA’s GPON Expresse® solution to manage its Gigabit optical broadband networks with performance-enhancing diagnostics. GPON Expresse is designed to offer a unified software-defined solution applicable to any deployment model – fibre or hybrid fibre-copper – with open interfaces for seamless integration with Operations Support Systems, or with other tools used by Customer Care, Network Operations, Marketing or Field Force departments.
GPON Expresse adds to the suite of ASSIA software products currently deployed at Telefónica in Latin America: DSL Expresse® for diagnostics and optimisation of high speed DSL networks, and ClearView® for network analysis and recommendations for customer care agents and field technicians.
With the GPON Expresse deployment, Telefónica can now utilise ClearView support across both copper and fibre networks. By also incorporating ClearView support for Wi-Fi, the operator could have complete end-to-end management across its access and in-home networks.
“Telefónica has deployed ASSIA Expresse and ClearView products to effectively manage our high speed copper networks while providing exceptional customer care support,” stated Eduardo de Santos, Director of Customer Service Operations at Telefónica’s Global CTO Office. “With the addition of GPON Expresse, we now have a set of unified subscriber care tools that seamlessly support our network transformation to fibre, further enhancing our ability to deliver excellent subscriber care across our entire Telefónica network.”
“ASSIA has been supporting Telefónica in Latin America since 2010 with its DSL Expresse solution. The recent incorporation of GPON Expresse is a step forward to have a comprehensive and real time view of the subscriber loop that will improve Telefónica capabilities at their Assistance Centres,” added ASSIA Inc CEO John Cioffi. “Expresse solutions provide access network Quality of Experience monitoring, which is critical for reducing proactive maintenance and service-operation center costs.”