Cisco has outlined the next phase of its investment in India by expanding its Pune operations and launching the Cisco Global Delivery Centre. The opening of the Global Delivery Centre in Cisco’s 172,000 sq ft office is a strategic move by the company to support customers globally and in India. With the new centre, India will be the only country in the world where Cisco has two global delivery centres.
Providing the best experience for customers is vital for Cisco. The opening of this centre will enable Cisco to get closer to its customers, thereby allowing Cisco to expand its current delivery capacity leading to increased customer satisfaction. The centre will help to proactively explore potential service growth opportunities, especially in Maharashtra.
The centre is expected help boost local expertise in advanced digital technologies and contribute to Pune’s economic growth. The delivery centre in Pune will focus on customers embracing digitisation including leading Indian and global telco operators, insurance and finance institutions, as well as consumer goods companies – most of them operating on a global scale.
The Pune centre, which plans to double its headcount in the next two years, builds on the success of the Global Delivery Centre at Cisco’s Bengaluru site (also in India), which also includes a Network Operations Centre that allows engineers to proactively monitor and report any detected anomalies in the customer’s network.
Cisco’s digitisation strategy is a long-term commitment to a partnership with national leadership, industry, and academia to deliver real outcomes faster and more effectively. It aims to accelerate the national digitisation agenda, grow GDP, create new jobs, and invest in sustainable innovation ecosystem across public and private sectors.
Sanjay Pal, VP Advanced Services at Cisco, said, “The Cisco Global Delivery Centre in Pune plays a key role in our global strategy to execute global advanced services business along with providing services to India. We believe the Pune centre will set the global standard in terms of its ability to attract talent, deliver the quality of the services, and achieve customer satisfaction. This centre enables Cisco to share its global best practices and cutting-edge technologies with local customers and provide great services for a broader customer base.”
Dinesh Malkani, President, Cisco India, added, “This centre is designed to provide the best experience as well as services and products along with local innovations to our customers. The Maharashtra government has a powerful vision to be a digital state, create smart cities and transform the delivery of citizen services. We are excited to play a role in enabling Maharashtra’s digitization, creating employment opportunities for engineering and business professionals, while contributing to the knowledge economy in the state.”